General

📚 Guides​ & Products

• Why is my product colour different to what I saw online?
• What is the rainbow band?
• How can I clean my resistance band?
• Can I follow your guides at home?
• Is there a discount if I order multiple products?
• Where can I find information about the guides?

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💳 Orders & Payments

• How can I buy a guide or a physical product?
• I have not received my confirmation email
• Can I change or cancel my order?
• My card keeps getting declined
• How can I pay for my order?

✈️ Shipping

• Delivery / Shipping options & costs
• How can I track my order delivery?
• I entered the wrong delivery / shipping address
• Can I have my parcel redirected to a different address?
• Where is my order or has it been dispatched?
• My order tracking is not working / updating

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📱 Access

• How do I access the members area?
• Where can I access my digital content?
• I have not received my guide / PDF
• Can I access my GFG guide in the members area?
• Will the Aflete app have the B_ND guides?
• Can I still access my GFG guides on the Aflete app?

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🔄 Refunds & Returns

• Can I exchange / return my physical order?
• I've made a duplicate order (digital product)
• I've made a duplicate order (physical product)
• I've received a faulty product

✅ General

• How can I contact you?
• How can I make a complaint?