B_ND SUPPORT CENTER
⚠️ Latest Announcement
Your PDF guides have been updated. To download just click the original link in your confirmation email to download.
If you cannot find your confirmation email, please make sure to check all your folders (spam/junk/promotions)
and search your inbox for “B_ND” or the name of your guide.
Please check your recent dispatch email for your tracking link as that has been updated.
FAQ
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📚 Guides & Products
- Why is my product colour different to what I saw online?
- What is the rainbow band?
- How can I clean my resistance band?
- Can I follow your guides at home?
- Is there a discount if I order multiple products?
- Where can I find information about the guides?
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💳 Orders & Payments
- How can I buy a guide or a physical product?
- I have not received my confirmation email
- Can I change or cancel my order?
- My card keeps getting declined
- How can I pay for my order?
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✈️ Shipping
- Delivery / Shipping options & costs
- How can I track my order delivery?
- I entered the wrong delivery / shipping address
- Can I have my parcel redirected to a different address?
- Where is my order or has it been dispatched?
- My order tracking is not working / updating
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📱 Access
- How do I access the members area?
- Where can I access my digital content?
- I have not received my guide / PDF
- Can I access my GFG guide in the members area?
- Will the Aflete app have the B_ND guides?
- Can I still access my GFG guides on the Aflete app?
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🔄 Refunds & Returns
- Can I exchange / return my physical order?
- I've made a duplicate order (digital product)
- I've made a duplicate order (physical product)
- I've received a faulty product
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✅ General
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Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.