B_ND SUPPORT CENTER
FAQ
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💳 Orders & Payments
- How can I buy a guide or a physical product?
- I have not received my confirmation email
- Can I change or cancel my order?
- My card keeps getting declined
- How can I pay for my order?
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✈️ Shipping
- Delivery / Shipping options & costs
- How can I track my order delivery?
- I entered the wrong delivery / shipping address
- Can I have my parcel redirected to a different address?
- Where is my order or has it been dispatched?
- My order tracking is not working / updating
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📚 Guides & Fitness Equipment
- Why is my product colour different to what I saw online?
- What is the rainbow band?
- How can I clean my resistance band?
- Can I follow your guides at home?
- Is there a discount if I order multiple products?
- Where can I find information about the guides?
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📱 Access
- How do I access the members area?
- Where can I access my digital content?
- I have not received my guide / PDF
- Can I access my new guide on an app?
- What is my login?
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✅ Nutrition
- Are your nutrition products nut-free?
- Are your nutrition products vegan friendly?
- Are your nutrition products gluten-free and celiac safe?
- How can I dispose of the biodegradable packaging?
- Do your nutrition products come with a scoop? is it biodegradable?
- Why are some letters on the packaging hard to read?
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🔄 Refunds & Returns
- Can I exchange / return my physical order?
- I've made a duplicate order (digital product)
- I've made a duplicate order (physical product)
- I've received a faulty product
- How can I contact you?
- How can I make a complaint?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.